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FAQ

Frequently Asked Questions

What is this website about, and how does it work?

This website provides detailed information about eco-tourism services and activities available in Bali. It operates in two modes: Guest Mode, which allows free access without requiring login, and Member Mode, which requires registration and involves a subscription fee.

Who manages this website, and where can I learn about data handling practices?

The website is managed by the Eco Tourism Bali Administrator. Information about how your data is handled can be found in our Privacy Policy.

How do I register for an account or reset my password?

You can register for an account by visiting the registration page. If you forget your password, use the "Forgot Password" link on the Sign-Up page and enter your registered email address to reset it.

How can I update my profile information or delete my account?

You can update your profile using the "Edit Profile" feature. Currently, accounts cannot be deleted independently. If you wish to delete your account, please contact our admin team for assistance.

How can I navigate the website, and what features are available?

The website is easy to navigate using the menu, which provides direct access to various sections. Available features include information and service descriptions, membership options, blogs and news updates, photo and video galleries, FAQs, user policies, privacy information, contact details, social media links, membership testimonials, newsletter subscriptions, and multi-language support.

Is there a mobile app available?

No, we do not have a mobile app, but the website is fully responsive and works seamlessly on all devices.

What payment methods are accepted, and are refunds available?

We accept payments through QRIS, GoPay, and Virtual Account transfers. Refunds are not available, and all payments are considered final.

Does the website support automatic payments or offer discounts?

The website does not support automatic payments. Discounts may be available depending on the current promotional offers.

Does the website support automatic payments or offer discounts?

The website does not support automatic payments. Discounts may be available depending on the current promotional offers.

Why can’t I access the website, and what should I do if I encounter bugs or errors?

If the website is inaccessible, it might be undergoing maintenance. If you experience bugs or errors, please contact our support team using the provided contact information.

Is the website compatible with all devices?

If the website is inaccessible, it might be undergoing maintenance. If you experience bugs or errors, please contact our support team using the provided contact information.

How is my data protected, and what information is collected during payments?

Your data is secured with SSL encryption to ensure safe transmission. During payments, only your name or company name is required.

How can I request data deletion?

If you wish to delete your data, you can contact our team for assistance.

How can I reach customer support, and when is it available?

You can reach customer support via email or other provided communication channels. Our support team is available during working hours and provides prompt responses.

What is your refund policy, and where can I find terms and conditions or the privacy policy?

We do not offer refunds. Our terms and conditions can be found on the Terms and Conditions page, and our privacy policy is accessible through the footer of our website.